Privacy Policy 

This Privacy Policy explains how Thuraya Properties (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, communicate with us, or use our services. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal information:

Contact details: such as your name, email address, phone number, and postal address.

Property details: information related to your property interests, investment goals, or assets you wish to sell, rent, or manage.

Communications: records of correspondence between you and our team (e.g., emails, forms, phone calls).

Website usage data: including IP address, browser type, and pages visited, collected through cookies and analytics tools.

2. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries and provide our services.

To manage client relationships and communicate about ongoing projects.

To process transactions and maintain administrative records.

To send updates, offers, or property information (only if you have opted in).

To improve our website, marketing, and service experience.

We will only use your data when we have a lawful basis to do so — for example, when it’s necessary to perform a contract with you, comply with a legal obligation, or when you’ve provided consent.

3. Sharing Your Information

We may share your data with trusted third parties when necessary to deliver our services, such as:

Legal representatives, solicitors, or surveyors assisting with a property transaction.

IT providers and software platforms that securely store and process our data.

Regulatory bodies or law enforcement, where required by law.

We never sell your data or share it with third parties for marketing purposes without your explicit consent.

4. Data Retention

We retain your personal information only as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or reporting requirements. Once it is no longer needed, we will securely delete or anonymise it.

5. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.

Request correction or deletion of your information.

Withdraw consent where we rely on it for processing.

Object to or restrict certain types of data use.

Request transfer of your data to another provider.

To exercise your rights, please contact us using the details below.

6. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies to improve your browsing experience and collect anonymous usage statistics. You can adjust your cookie preferences or disable cookies via your browser settings at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Thuraya Properties
 

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.